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call queues
asked in Users
Queue calling pickup issue5 members in a Queue group. Set to ring simultaneously. One of the extensions is on a call. Someone calls in and the oth...
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Jan 29, 2024 at 10:06am
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asked in Users
Call Queue TemplateI'm trying to set up a Holiday template for Call Queues but there is no Custom rules section like there is in the re...
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Jan 8, 2024 at 6:35am
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1
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asked in Users
Call Queue Members sending queue calls to personal voicemail?I have a call queue set up for sales calls that rings simultaneously to all our sales people. In the past month, the s...
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Jan 3, 2024 at 2:01pm
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asked in Users
Holiday Custom Rule Message & RoutingI am referring to this article about custom rules. It seems you can only select one call handling option for custom rule...
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Dec 14, 2023 at 2:17pm
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3
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asked in Users
Line goes straight to voicemail with Line Work Hours set to ring to multipleI have an active line for a department. I've set current settings for Work Hours as follows:mon-fri 9-5Welcome Greet...
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Dec 12, 2023 at 8:48am
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3
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asked in Users
User logging into or out of a call group/queueIs there a way that users can log into and out of a call group/queue themselves without having to contact an admin? We h...
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Nov 28, 2023 at 3:08pm
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asked in Users
Can we set up an option to allow the user to pick voice mail or continue to hold? We do not want this option if a user is on DND (which is the only way I have been able to get it to work).We want to have the ability to transfer a call to another user (or get a call from a direct dial) and give the person ca...
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Nov 27, 2023 at 7:24am
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asked in Users
How do I get a more detailed report regarding Refused calls?I'm trying to get a report that shows when a call goes to User A, but User A didn't pick up so it went to User B...
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Nov 7, 2023 at 2:11pm
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1
Answer
asked in Users
Call queues: How can a user remove themselves from a specific call queueHello. I have a user that answers the general phone line for customers calling in. We have this set as a call queue grou...
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Nov 1, 2023 at 8:02am
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1
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asked in Users
After Hours Calls Count as AbandonedWhen viewing live reports on a Q that is closed (after hours), I still see the inbound calls Q. If I run a performance r...
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Oct 24, 2023 at 8:43am
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1
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